Privacy Policy

Last updated: 23 July 2026

Little Laser Company respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, submit an enquiry, make an online payment, interact with our social-media content or otherwise contact us through our website.

It also explains your rights under applicable UK data-protection law.

1. Who we are

Little Laser Company is the controller responsible for the personal information described in this Privacy Policy.

Our contact details are:

Business name: Little Laser Company
Address: Body & Sole Holistic Centre, 58B Huddersfield Road, Holmfirth, West Yorkshire, [INSERT POSTCODE]
Email: hello@littlelaserco.co.uk
Telephone: 07713585973

When this policy refers to “Little Laser Company”, “we”, “us” or “our”, it means the person or business responsible for deciding how your personal information is used.

2. The personal information we collect

Depending on how you use our website, we may collect the following information.

Information you provide directly

This may include:

  • Your name.

  • Your email address.

  • Your telephone number.

  • The information included within an enquiry or contact form.

  • Your communication and marketing preferences.

  • Information you provide when contacting us by email, telephone or social media.

Please do not include medical information, treatment history or other sensitive personal information in a general website contact form unless we specifically ask you to provide it through an appropriate secure system.

Information collected automatically

When you use our website, certain technical information may be collected automatically. This may include:

  • Your internet protocol address.

  • Browser and device information.

  • Approximate location based on your internet connection.

  • The pages you visit and the actions you take on the website.

  • The date, time and duration of your visit.

  • The website or social-media page that referred you to us.

  • Cookie identifiers and similar technical information.

Payment information

Where online payments are available, payments are processed by our chosen payment provider.

We may receive limited transaction information, such as the payment amount, date, status and transaction or booking reference. We do not normally receive or store your complete payment-card details.

3. How we collect your information

We may collect personal information:

  • When you submit a contact or enquiry form.

  • When you contact us by email, telephone or social media.

  • When you make a payment or purchase through the website.

  • When you subscribe to marketing communications.

  • Through cookies, analytics tools and similar website technologies.

  • From website, hosting, payment, analytics and social-media providers where permitted by law.

4. How and why we use your information

We only use personal information where we have a lawful reason to do so.

Responding to enquiries

We use your name, contact details and message to respond to questions, provide information about our services and take steps requested by you before arranging a service.

Our lawful basis is that the processing is necessary to take steps at your request before entering into a contract. Where your enquiry does not relate to a potential contract, we rely on our legitimate interest in responding to people who contact our business.

Providing services and processing payments

We may use your information to arrange services, manage payments, provide receipts and deal with related administration.

Our lawful basis is the performance of a contract with you, taking steps before entering into a contract and complying with our legal and financial obligations.

Operating and securing our website

We may process technical information to:

  • Deliver the website correctly.

  • Remember essential website settings.

  • Protect the website from misuse, fraud and security threats.

  • Diagnose technical problems.

  • Maintain the security and performance of our systems.

We rely on our legitimate interests in operating a secure, reliable and effective website and, where applicable, compliance with our legal obligations.

Website analytics

We may use analytics information to understand how visitors use our website, identify popular pages, monitor performance and improve the website and our services.

Where consent is legally required for analytics technologies, these technologies will not be activated until you have made the relevant choice through our cookie controls.

Some limited statistical technologies may be used without consent where they meet a specific legal exception. Where we rely on such an exception, the information will only be used for eligible statistical purposes, appropriate safeguards will be applied and visitors will be given a simple way to object.

Marketing

We may use your contact details to send news, service updates and promotional communications where:

  • You have given us your consent; or

  • The law permits us to contact an existing customer about our own similar services and we have given that customer a clear opportunity to opt out.

You may unsubscribe at any time by following the instructions in the message or contacting us using the details in this policy.

Service messages concerning an enquiry, booking, payment or requested service are not marketing communications.

Legal claims and compliance

We may use or retain information where reasonably necessary to:

  • Comply with a legal or regulatory obligation.

  • Respond to lawful requests from authorities.

  • Establish, exercise or defend a legal claim.

  • Prevent or investigate fraud, misuse or unlawful activity.

The lawful basis will be compliance with a legal obligation or our legitimate interests in protecting our business and legal rights.

5. Cookies and similar technologies

Our website may use cookies and similar technologies.

Cookies are small files or pieces of information placed on or accessed from your device when you visit a website.

We may use:

Strictly necessary technologies

These are required for the website to function, maintain security, remember your privacy choices or provide a feature you have requested. These may operate without consent where permitted by law.

Analytics technologies

These help us understand how visitors use our website and improve its operation.

Depending on how the technology is configured and used, we will either obtain consent before it is activated or rely on an applicable statistical-purpose exception and provide a simple way to object.

Advertising and social-media technologies

These may be used to measure advertising, understand interactions with social-media content, display embedded content or personalise advertising.

Where these technologies are not strictly necessary or otherwise exempt, they will not be activated unless you have given consent.

You can accept, reject or manage optional technologies through the cookie controls displayed on our website. You can also change your browser settings, although blocking necessary technologies may affect how the website works.

Further information about individual cookies and their duration should be provided within our cookie settings panel or separate Cookie Policy.

6. Who we share information with

We may share personal information with trusted organisations that help us operate our website and business, including:

  • Squarespace, which hosts and supports our website and website forms.

  • Email, communications and cloud-storage providers.

  • Analytics and website-performance providers.

  • Payment-processing providers.

  • Website designers, technical support providers and security providers.

  • Social-media platforms where you interact with our pages, advertisements or embedded content.

  • Accountants, insurers, solicitors and other professional advisers.

  • Government bodies, regulators, courts, law-enforcement agencies or other authorities where disclosure is required or permitted by law.

  • A buyer, seller or adviser involved in a genuine sale, purchase, restructuring or transfer of the business.

These organisations may act as processors on our behalf or as separate controllers responsible for their own use of personal information.

We require service providers acting on our behalf to use personal information only for the agreed purposes and to protect it appropriately.

We do not sell personal information.

7. International transfers

Some of our technology, website, analytics, social-media or payment providers may process information in countries outside the United Kingdom.

Where personal information is transferred internationally, we will take reasonable steps to ensure that the transfer is lawful. Depending on the destination and provider, this may include:

  • Transferring information to a country covered by UK adequacy regulations.

  • Using an approved international data-transfer agreement or UK addendum.

  • Relying on another lawful transfer mechanism.

  • Applying appropriate contractual, organisational and security safeguards.

You may contact us for further information about the safeguards used for a particular provider.

8. How long we keep information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including legal, accounting and dispute-resolution requirements.

Our usual retention periods are:

  • General enquiries: Up to 24 months after our last meaningful communication, unless the enquiry leads to a booking or continuing customer relationship.

  • Payment and transaction records: Normally up to six years where needed for tax, accounting, fraud-prevention or legal purposes.

  • Marketing information: Until you withdraw consent, opt out or we determine that the information is no longer accurate or required.

  • Marketing suppression records: We may retain limited information showing that you opted out so that we can respect your preference.

  • Website security records: For the period reasonably required to investigate and prevent security incidents.

  • Analytics information: According to the retention settings of the relevant analytics provider, after which the information is deleted or anonymised where possible.

  • Cookie information: For the duration stated within our cookie settings panel or Cookie Policy.

We may keep information for longer where it is required for an actual or reasonably anticipated legal claim, regulatory investigation or legal obligation.

9. How we protect your information

We take reasonable technical and organisational measures to protect personal information against accidental or unlawful loss, alteration, disclosure, access or misuse.

These measures may include:

  • Password and account-access controls.

  • Secure website connections.

  • Restricted access to business systems.

  • Appropriate security settings and software updates.

  • Secure service providers and contractual protections.

  • Staff awareness and appropriate handling procedures.

No internet or electronic-storage system is completely secure. You should therefore take care when sending information electronically and avoid placing sensitive information in general website forms.

10. Your data-protection rights

Depending on the circumstances and the lawful basis being used, you may have the right to:

  • Ask for confirmation that we process your personal information.

  • Ask for a copy of the personal information we hold about you.

  • Ask us to correct inaccurate or incomplete information.

  • Ask us to erase your information.

  • Ask us to restrict how we use your information.

  • Object to processing based on legitimate interests.

  • Object at any time to the use of your information for direct marketing.

  • Ask for certain information to be transferred to you or another organisation.

  • Withdraw consent at any time where we rely on consent.

  • Raise a complaint about how your information has been handled.

These rights are not absolute and exemptions may apply.

We will not charge a fee for a reasonable request. We may ask for information needed to confirm your identity and understand your request.

To exercise a right, contact us at:

Email: hello@littlelaserco.co.uk

We normally respond to rights requests within one calendar month. Where a request is particularly complex, the law may allow additional time, and we will explain this to you.

11. Your right to object

You have the right to object to our use of your personal information where we rely on legitimate interests.

We will consider the reasons for your objection and stop the relevant processing unless we have compelling legitimate grounds to continue or the processing is required for legal claims.

You have an absolute right to object to direct marketing. If you ask us to stop using your information for direct marketing, we will do so.

12. Withdrawing consent

Where we rely on your consent, you may withdraw it at any time.

Withdrawing consent will not affect processing that took place lawfully before consent was withdrawn.

You can withdraw marketing or cookie consent by:

  • Using the unsubscribe option within a marketing message.

  • Changing your choices through our website cookie controls.

  • Contacting us using the details in this policy.

13. Data-protection complaints

If you believe that we have not handled your personal information properly, please contact us first so that we have an opportunity to investigate and resolve the matter.

Complaints should be sent to:

Email: hello@littlelaserco.co.uk
Postal address: [INSERT COMPLETE BUSINESS ADDRESS]

Please include enough information for us to identify the issue and investigate your concerns.

We will acknowledge a data-protection complaint within 30 days, investigate it appropriately and inform you of the outcome without undue delay.

You also have the right to complain to the Information Commissioner’s Office, the UK regulator for data protection.

Further information is available through the Information Commissioner’s Office website.

14. Third-party websites and social media

Our website may contain links to social-media platforms, booking services or other third-party websites.

Once you leave our website, the relevant third party may collect and use information under its own privacy policy. We are not responsible for the privacy practices, security or content of independently operated third-party websites.

We recommend reviewing the privacy information provided by each third party before submitting personal information.

15. Automated decision-making

We do not currently use personal information collected through this website to make decisions based solely on automated processing that produce legal or similarly significant effects.

We will update this policy if this changes.

16. Changes to this Privacy Policy

We may update this Privacy Policy to reflect changes to our website, service providers, business practices or legal obligations.

The latest version will be published on this page and the “last updated” date will be amended.

Where a change would materially affect how we use information already collected, we will take reasonable steps to bring the change to the attention of affected individuals where required.